MY CANADA GROUP INC. — Legal Information, Security and Policies

Welcome

Thank you for visiting the official page of MY CANADA GROUP INC.
We are the exclusive authorized distributor of Europe’s largest manufacturer of ladders, platforms, and scaffolding — CAGSAN (www.cagsanmerdiven.com).

Our company is fully customer‑oriented. Our goal is to ensure 100% customer satisfaction through high product quality, competitive pricing, and exceptional service.
We ship our products throughout Canada and the United States.

1. Company Information

MY CANADA GROUP INC.

Office Address:
2503‑151 rue de la Rotonde, Montréal (Québec), H3E 0E1, Canada

Phone Numbers:
+1 438 345 49 79
+1 438 491 1912

Official Emails:
sale@my-canada-group.ca
my.canada.groupe@gmail.com
mysolution.office@gmail.com

Website:
https://my-canada-group.ca

2. Terms and Conditions of Sale

By placing an order on our website, you agree to our terms of sale. Prices displayed include applicable taxes when specified. Delivery times may vary depending on destination and product availability. In general, you will receive your order within 2 to 5 days.

We reserve the right to verify or cancel any suspicious order to protect our customers from fraud.

3. Return and Refund Policy

Returns are accepted for unused products in their original packaging within 14 days of receipt. Return shipping costs are the responsibility of the customer, unless the error is on our part.

Industrial products manufactured to order are non‑refundable.

4. Warranty

All our products are covered by the official CAGSAN manufacturer’s warranty — 2 years.
In case of a manufacturing defect, we will assist you with the replacement or repair process.

5. Online Payment Security

Our online store is built on modern and reliable platforms: WordPress and WooCommerce.

We use SSL encryption to protect all data exchanged between your browser and our website. Your payment information is never stored on our servers and is processed exclusively through certified payment gateways compliant with PCI‑DSS standards.

Each transaction is verified in real time to prevent fraud. Our systems are regularly updated to ensure maximum security.

6. Data Security and Privacy

We do not collect or store credit card numbers. Your personal information (name, address, phone number, email) is used solely to process and ship your orders.

If you subscribe to our newsletters, you will receive occasional useful and relevant updates.

We apply strict data protection measures:

storage on secure servers,
access restricted to authorized personnel only,
no sharing of your information with third parties without your consent,
regular system updates to maintain optimal security.

We comply with Québec’s Law 25 and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

7. Cookies

We use cookies to enhance your browsing experience.

Comment cookies: 1 year
Session cookies: deleted when the browser is closed
Login cookies: 2 days
“Remember me” option: 2 weeks
Display preference cookies: 1 year

Embedded content (videos, images, articles) may use their own cookies according to the policies of the third‑party website.

8. Data Retention

Comments and their metadata are stored indefinitely to automatically recognize future comments.

For registered users, personal profile information is stored as long as the account remains active. You may view, modify, or delete your data at any time (except your username). Site administrators may also access this information.

9. Your Rights

You may request:

an export file containing your personal data,
the deletion of all personal data we hold about you.

Some data may be retained for legal or administrative purposes.

10. Contact

If you have any questions or concerns, please contact us at
+1 438‑345‑4979.

Refund and Returns Policy